Javi Jewellers

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Faq

Frequently Asked Questions.

At Javi Jewellers, we want to ensure your perfect fit. Refer to our comprehensive Ring Size Guide available on our website. Additionally, you can visit any local jeweler for a professional sizing, or contact our customer service for personalized assistance.

Absolutely! Explore our Bespoke Creations section for a unique, personalized experience. From custom engravings to tailor-made designs, our skilled artisans are ready to bring your vision to life. Contact our team for more details on creating your one-of-a-kind masterpiece.

Our commitment to quality is unwavering. We use a variety of materials including genuine gemstones, high-grade metals such as gold and silver, and ethically sourced diamonds. Each piece undergoes meticulous craftsmanship to ensure lasting beauty and durability.

To maintain the brilliance of your jewelry, refer to our Jewelry Care Guide. It provides detailed instructions on cleaning and storing your pieces. For specific queries or concerns, feel free to contact our customer service for personalized advice.

We stand behind the quality of our products. All Javi Jewellers pieces come with a standard warranty. Check the product description for specific warranty details. For any concerns or to inquire about extended warranties, please reach out to our customer service.

Yes, we provide international shipping to many destinations. Shipping costs and delivery times vary based on your location. For detailed information and to check if we deliver to your country, please visit our Shipping page or contact our customer service.

Your satisfaction is our priority. Refer to our Returns & Exchanges policy for detailed information on the process. If you have any questions or need assistance, feel free to reach out to our customer service team, and we will be happy to help.

Once your order is dispatched, you will receive a confirmation email with tracking details. You can easily track your order’s journey through our website. If you encounter any issues or have further questions, contact our customer service for assistance.

Yes, Javi Jewellers is committed to ethical practices. Our diamonds are sourced from reputable suppliers who adhere to the Kimberley Process, ensuring that our diamonds are conflict-free and adhere to the highest ethical standards.

We’re here to assist you! Visit our Contact Us page for various contact options, including email and phone. Our dedicated customer service team is ready to answer your queries, provide assistance, and ensure your experience with Javi Jewellers is seamless and enjoyable.